Refund Policy

This Refund Policy forms part of the Terms & Conditions of Maru B2B Solutions ("the Platform") and applies to subscription plans, directory listing tiers, and registration services purchased through the Platform.

Subscription plans (lead generation)

• Subscriptions are billed monthly in advance and may be cancelled at any time, with effect from the end of the paid period.
• If a paid plan's monthly lead quota is not delivered within a billing month, the subscriber is entitled to a pro-rata credit or refund for that month on written request.
• Cancellation of a subscription does not entitle the subscriber to a refund for the already-paid current period, unless the quota-delivery condition above applies.

Directory listing tiers

Featured (R150) and Verified (R300) listing tiers are once-off fees. They are refundable if the requested tier was not applied to the listing within 7 days of payment; otherwise they are non-refundable.

Registration services

Registration services (CIPC, tax, CIDB, CSD, BEE, annual returns, COIDA, and startup bundles) involve third-party filing work that begins shortly after payment. Fees are refundable where the relevant service could not be delivered; once a filing has been submitted to the relevant authority on your behalf, the fee is non-refundable.

How to request a refund

Email hloni@marutechcafe.co.za or WhatsApp Maru support with your order or subscription reference and the reason for the request. Approved refunds are processed within 7 business days to the original payment method.